Cleveland Clinic Louis Stokes Internship Program: Customer/Support Services

Please make sure you read all of the information on the first three tabs before starting your application process. Each of the first three tabs (Program Info tab, Eligibility tab, FAQs tab) offer information to assist you in making your best choice of program/track to successfully apply to. Thank you and good luck!

New Students:

Returning Students:

All Students:

• Applicants will be notified as to whether or not they will receive an interview in March, 2020
• Applicants who move on to interviews will be notified as to whether or not they have been accepted into the program in April, 2020
• The six consecutive program weeks begin with orientation on Friday, June 19, 2020, and end on Friday, July 31, 2020
• Students must also attend the Recognition Ceremony event on August 7, 2020 as part of program completion.
• There is also a Human Resources Onboarding day. Students offered a position will be advised of that date and time
• Program hours are Monday – Friday, 9:00 a.m. – 3:30 p.m. during the six weeks of the program
• The program takes place at Cleveland Clinic main campus, and other Clinic facilities
• This is a paid internship. Students will be paid bi-weekly, in accordance with Cleveland Clinic’s pay cycle
• During the program, students may participate in shadowing opportunities and work with their assigned mentor and Cleveland Clinic caregivers to learn about non-clinical/business focused careers in health care

PLEASE NOTE: Cleveland Clinic does not discriminate in admission, employment, or administration of its programs or activities, on the basis of age, gender, race, national origin, religion, creed, color, marital status, physical or mental disability, pregnancy, sexual orientation, gender identity or expression, genetic information, ethnicity, ancestry, veteran status, or any other characteristic protected by federal, state or local law.  In addition, Cleveland Clinic administers all programs and services without regard to disability, and provides reasonable accommodations for otherwise qualified disabled individuals.

Please read the eligibility requirements carefully to make sure you qualify. Applicants who do not all meet eligibility criteria will not be considered.
           
New students must:
 

Returning students must:
 

 

General Program Information FAQs:

When does the program start and end?
 
The six consecutive program weeks begin with orientation on Friday, June 19, 2020, and end on Friday, July 31, 2020; Students must also attend the Recognition Ceremony event on August 7, 2020 as part of program completion. There is also a Human Resources Onboarding day. Students offered a position will be advised of that date and time.
 
What is the time commitment that is required for the program?
 
Program hours are Monday – Friday, 9:00 a.m. – 3:30 p.m. during the six weeks of the program. The date and time of program orientation will be shared with students upon acceptance into the program.
 
Is this a paid internship?
 
Yes. Students will be paid bi-weekly, in accordance with Cleveland Clinic’s pay cycle.
 
Is lunch provided?
 
Lunch is not provided. It is the responsibility of the student.
 
Is transportation provided?
 
Transportation to and from work is not provided. It is the responsibility of the student. However, if students are required to attend a field trip as part of their work day, Cleveland Clinic may provide transportation to and from the activity. Students and parent(s)/guardian(s) will be notified of such arrangements as appropriate.

Is housing provided?
 
No. Housing is not provided. Students and parent(s)/guardian(s) are responsible for their own housing and transportation arrangements.
 
Is time away allowed during the program?
 
No. Vacations and time off are not permitted during the three week program experience. All vacations must be taken before or after the program start and ends dates. Time off will not be granted for conflicting extracurricular or academic activities (sports/band/cheerleader camp, debates, other competitive events, etc.) Students offered placement are expected to make a commitment to the full program and must consider all of their options and choose mindfully.
 
What if a student becomes ill?
 
In the event the student becomes ill, injured, or otherwise impaired, the student shall immediately notify their mentor/co-mentor and the K-12 Education Internship Department to assess continuation in the program.
 
Do the participants have to work on July 4^th?

July 4^th is a recognized holiday at Cleveland Clinic. Students do NOT have to report to work on July 4^th if the holiday falls on a week day. If the holiday falls on a weekend, students will be given time off on either the Friday before or the Monday after the holiday. You will be advised of the appropriate day to use for the holiday, and what action to take.
 
Is there a dress code/uniform for the program?
 
All program participants are required to follow the dress code policy. Participants of the program will be furnished a program polo shirt and blazer. Students must also adhere to the Cleveland Clinic Personal Appearance policy. A copy of the policy will be provided upon acceptance into the program. Failure to adhere to the dress code may result in disciplinary actions up to and including termination from the program.
 
Does it cost anything to participate in this program?
 
There is no cost or tuition for students to participate in this program. Personal expenses such as lunch and transportation are the responsibility of the student and their family. Students must also purchase their copy of the Basic Life Support training manual.
 
Are students permitted to have their cell phones on campus/during off-site activities?
 
Cell phones must be turned off and stored in the student’s purse or backpack while on any Cleveland Clinic property. The use of cellular phones during sessions and activities is prohibited. Cell phones may only be used outside of Cleveland Clinic buildings or in the cafeterias during a student’s designated lunch/break time. Non-compliance may result in disciplinary actions up to and including termination from the program.

What if I need to reach my child regarding a family emergency?
 
Cleveland Clinic will provide students and parent(s)/guardian(s) with available numbers for use should such emergencies occur.
 
Can I choose the facility to which I will be assigned?
 
No. Every effort will be made to place students according to their areas of interest as stated on their application. The student's geographic residence will also be taken into consideration. Final assignments will be made by the selection team based on available mentors and projects.
 

Can I choose the department to which I will be assigned?
 
No. Every effort will be made to place students according to their areas of interest as stated on their application. Final assignments will be made by the selection team based on available mentors and the research topics.
 
Will my internship experience match my career interest?
 
Not necessarily; however, we will do our best to match your career interest with a mentor and institution related to your interest.
 

Eligibility FAQs:

What are the eligibility criteria for the program?
 
Please see our Eligibility tab for more information. Please remember that applicants who do not all meet ALL eligibility criteria will not be considered.
 
Do I have to meet the age AND grade eligibility criteria?
 
Yes. New students must be 15 or 16 years of age on or before June 1, 2020, AND you must be in 9^th or 10^th grade at the time of application. Returning students must be 16 years of age on or before June 1, 2020, AND you must be in 10^th, 11^th or 12^th grade at the time of application. Please remember that applicants who do not meet ALL eligibility criteria will not be considered.
 
Do I have to meet the GPA requirement for this program?
 
Yes. You must have a current cumulative GPA of 2.0 or better on a 4.0 scale. Please remember that applicants who do not all meet ALL eligibility criteria will not be considered.
 
Do I have to live in Cleveland, East Cleveland or Warrensville?
 
Yes. You must live in Cleveland, East Cleveland or Warrensville. Please remember that applicants who do not all meet ALL eligibility criteria will not be considered.

What is a non-citizen national?
 
Non-citizen nationals are persons born in American Samoa, Guam, Saipan, certain former citizens of the former Trust Territory of the Pacific Islands, and certain children of non-citizen nationals born abroad. Visit this website for additional information about non-citizen nationals. https://travel.state.gov/content/travel/en/legal-considerations/us-citizenship-laws-policies/certificates-of-non-citizen-nationality.html
 
Do I have to prove citizenship prior to the program?
 
Yes. All students are required to submit a copy of a U.S. passport, U.S. birth certificate or a government issued (example – temporary or permanent driver’s license or photo ID all from Bureau of Motor Vehicles) photo identification document to Cleveland Clinic once accepted into the program.
 
How can I demonstrate that I have a strong interest in non-clinical, business focused areas of health care like Administration, Buildings & Properties/ Engineering, Community Outreach, Hospitality, Human Resources, Information Technology, Law Department, Marketing and Protective Services?
 
Applicants can demonstrate their interest in non-clinical, business focused areas of health care like Administration, Buildings & Properties/ Engineering, Community Outreach, Hospitality, Human Resources, Information Technology, Law Department, Marketing and Protective Services by referencing future career goals on their application, as well as in their cover letter. Participation in related extracurricular activities and other internship programs can also be included in the cover letter and application to demonstrate interest.
 

Application Process FAQs:

How do I apply?
 
Please see our Application Process tab for more information.
 
When does the application open?
 
For returning students the application opens on Friday, November 15, 2019.
For new students the application opens on Monday, January 6, 2020.
 
What is the application deadline?
 
Application deadline is 11:59 p.m. on Friday, January 31, 2020 for returning students and 11:59 p.m. on Saturday, February 29, 2020 for new students. Late applications are NOT accepted.
 
You offer more than one internship program during the summer. Can I apply to more than one?
 
Yes, however, in order to create a meaningful and engaging internship experience, we strongly recommend that you limit your applications to the one program/track that best aligns with your interests and future career goals. Please also research the eligibility criteria for the program(s) you are applying to and make sure that you qualify to participate. Applicants who do not all meet ALL eligibility criteria for the program(s) they are applying to will not be considered.

What documents are required to complete the online application?
 
All applicants must submit a cover letter (use this template) indicating the track they are applying for and a copy of your current and up-to-date school transcript (NOT your report card) reflecting your current cumulative GPA. Students must upload their cover letter and transcript as part of their online application. While it is not required you may also choose to include a copy of your resume’. Please combine all of the documents you are uploading into one, single PDF file and upload the one PDF file only to your application. Follow the instructions on the Application Tab.

 
How can I complete a cover letter if I have no previous work experience?
 
If you haven't had a regular job before, it's fine to include positions like babysitting or pet sitting, and any volunteer experiences you might have and the skills developed in your cover letter. You may also include extracurricular activities, such as sports, band, choir, science fairs, academic clubs, etc. If you had a leadership position in any of these activities (such as captain of a team or secretary of a club), include this title. Your cover letter is also the best place to describe why you have a strong interest in non-clinical areas of health care like law, administration, information technology, marketing, human resources, and building operations.
 
If I do not have access to the Internet, how can I apply?
 
The internship program application is web based and not available in paper form. Visit your local library or community center to access the Web or inquire if your school has a computer that you can access before and after school hours.  The Clinic-Based programs application process is done completely online.
 

After Applying FAQs:

When are applications reviewed?
 
Application review will begin AFTER the application deadlines of Friday, January 31, 2020 for returning interns and Saturday, February 29, 2020 for new students and will end in late February, 2020 for returning interns and late March, 2020 for new students.
 
When will I be notified as to whether or not I will receive an interview?
 
All Returning interns submitting applications will be notified via the email provided on their online application of their interview status by the end of February, 2020. All New Students submitting applications will be notified via the email provided on their application of their interview status by the end of March, 2020.
 
If I am selected for an interview, how soon after that will I be notified as to whether or not I have been accepted into the program?
 
All applicants that were selected for an interview will be notified via the email provided on their online application of their acceptance status in April, 2020.
 
If I am accepted into the program, are there additional documents needed prior to participation?
 
Yes. All applicants who are offered placement in the program will be required to obtain:
 

Are there required events or activities that take place as part of the program?
           
Yes. Students selected to participate in the program are also required to:
 

Does the onboarding process for accepted applicants require any time away from school?
 
Cleveland Clinic will make every effort to schedule onboarding events around school hours whenever possible. Some onboarding events may need to take place during the school day, based on the availability of Cleveland Clinic staff/departments. Students and parent(s)/guardian(s) will be notified about onboarding events that conflict with the school day as early as possible.

New Students:
 

Returning Students:
 

 
All Applicants:
 

For general questions about the Louis Stokes Internship Programs, please contact: Jacqueline Tinsley at LouisStokesInterProg@ccf.org.
      
Emails will be answered within three business days (Monday - Friday 9:00 a.m. - 5:00 p.m.) Emails will NOT be returned on Saturdays or Sundays. Thank you for your patience.